Support for stairlift and homelift customers during the COVID-19 pandemic

As the Government eases lockdown restrictions, we wanted to clarify what that means in terms of support for our stairlift and homelift customers.

During the period of lockdown, we have only been able to service new sales enquiries for those customers with an urgent and essential need, for example, that need a stairlift to allow them to be discharged from hospital or to access a bathroom or bedroom following a fall. Following the changes to government guidance we are now able to welcome all enquiries.

Following your enquiry we will conduct as much communication as possible by phone, video link or email to ensure we spend minimal time at your home. We may even be able to complete a full assessment for your stairlift without having to visit you.

For customers already with a stairlift, we are following government COVID-19 secure guidance along with guidance from our trade associations, the BHTA and LEIA, with regard to routine maintenance visits:

When we schedule each appointment, we will check with you if you are happy for us to visit or would prefer us postpone. Regular maintenance is key to ensuring minimal breakdowns which could then occur at a more difficult time, for example when someone is self-isolating.

Of course, we will continue to respond to call outs for breakdown and repair.

Our absolute priority is the continued health and safety of our customers and our employees and upholding government directions.

We are taking extensive measures to protect both our customers and our employees, including rigorous risk assessments and following COVID-19 secure protocols for customer visits.

At the visit we will:

In our 150 years we have weathered many storms but Coronavirus is proving an unprecedented challenge for us all. We will continue to monitor developments daily and amend our working practices to take account of the latest advice. We recognise the vital assistance our products offer and so please be assured that we will continue to balance the need to support you, our customers, with the need to protect our staff and observe government instructions.

To read more about how we are continuing to support our domestic customers during this crisis, please visit the blog:

For information on support for our retail, residential and other commercial customers please follow this link.