Troubleshooting Stannah Stairlift Problems
These videos will show you how to fix the problem. Usually it's easy.
If your Stannah stairlift won’t move, is beeping, or is showing an error code, start with the troubleshooting video that matches what you are seeing. Many common operating issues can be checked at home, and if the problem continues, Stannah is here to help.
The error-code videos below are intended for Stannah straight stairlifts. If you have a curved stairlift, such as Model 260, or the videos do not match what you are seeing, check your Stannah stairlift user manual or contact us for help.
Use this menu to jump to the video you need:
- Try this first (the “turn all the switches on”)
- The powered footrest won’t fold up or down
- The stairlift is beeping
- Your stairlift is showing a “3” in the window on the side
- Your stairlift is showing a “4” in the window on the side
- Your stairlift is showing a “5” in the window on the side
- Your stairlift is showing an “8” or the letter “h” in the window on the side
- Your stairlift is showing an “1”, “9” or “F” in the window on the side, or the symbol in the window is flashing or blank
What to check first if your Stannah Stairlift won’t move
If your stairlift is not moving, start here. This video walks you through the basic operating checks that can often explain why a stairlift has stopped, including power, the key, and chair position, and whether something is obstructing the lift.
If these checks do not get your stairlift moving again, you can continue with the videos below if you see an error code or contact Stannah for technical assistance.
What to do if your Stannah Stairlift footrest won’t fold
If your powered footrest will not fold up or down when you use the button on the armrest, watch this video for the steps to check before requesting service.
Why is my Stannah Stairlift beeping?
A beeping Stannah stairlift Model 600 or 260 can indicate that its batteries are not charging properly. This video shows you what to check, including the stairlift’s power supply and whether it is parked correctly at the top or bottom of the stairs.
If the stairlift continues to beep after you complete the checks in the video, contact Stannah or your local Stannah distributor for assistance.
Stannah Stairlift Model 600 error code 3
If your Stannah Model 600 stairlift displays a 3 in the window on the side of the carriage, use this video for troubleshooting steps specific to that error code.
Stannah Stairlift Model 600 error code 4
If your Stannah Model 600 stairlift displays a 4 in the window on the side of the carriage, this video walks you through what to check.
Stannah Stairlift Model 600 error code 5
If your Stannah Model 600 stairlift displays a 5 in the window on the side of the carriage, use this video to help identify and troubleshoot the issue.
Stannah Stairlift Model 600 error code 8 or H
If your Stannah Model 600 stairlift displays an 8 or the letter H, watch this video for the troubleshooting steps that apply to these indicators.
Stannah Stairlift error codes 1, 9, F, flashing, or blank
Use this video if your straight Stannah stairlift displays a 1, 9, or F, if the symbol in the display is flashing, or if the display is blank. The video will walk you through the appropriate troubleshooting checks for these situations.
Need more help with your Stannah Stairlift?
If the troubleshooting video does not resolve the problem, or you are not sure which steps apply to your stairlift, you do not have to keep troubleshooting on your own. Stannah may be able to help over the phone, and if your stairlift needs professional attention, we can help you determine the appropriate next step.
Visit our Technical Assistance page for stairlift service and repair support, or contact your local Stannah distributor.
