Terms, Conditions and Privacy

You can also find further information regarding accessibility and complaints by using the below links: 

• Accessibility
• Complaints Procedure

Effective as of February, 2024

Stannah Stairlifts Inc. operates and maintains this website to provide information about our products, company, distributors and services. All references throughout this website to “Stannah (Stairlifts)”, “us”, “we”, or “our” refer to Stannah Stairlifts Inc. Please contact us if you have any further questions .

Your use of this web site indicates that you understand and agree to the terms and conditions explained below.

Stannah Stairlifts Inc. is committed to protecting your privacy and personal information. We will not collect your personal information unless it is specifically stated that we intend to do so. For more information on how we process your personal information please review our detailed Privacy Notice.

This website contains references to other sites on the internet by way of links. This legal and privacy policy applies only to this website, and does not cover the Website of any other businesses or organizations. Stannah Stairlifts Inc. is not responsible for the legal policies, privacy policies, or content of any external site referencing this website, or referenced from this website.

Stannah Stairlifts Inc. shall not be held liable for any form of damages or injuries arising from or relating to the use of this website, whether or not Stannah Stairlifts Inc. has been negligent.

All information on this site is provided “as is”. The information found on this site is provided as general information only; it is not a substitute for medical advice in any form. Any questions about our products or services should be directed toward one of our rehabilitation equipment specialists.

All content found on this website is the property of Stannah Stairlifts Inc., or the property of one of our suppliers who had authorized its use on this website. You are authorized to copy content from this website only for personal, non-commercial use, as long as it is not used on any other website or publication. Material copied from this site in part, in whole, or with modifications and used for commercial purposes, used on any other website, or used in any publication is prohibited.

All third party images on this site are used either with the manufacturer’s consent, or were gathered from sources claiming the images were public domain. No images should be copied from this site for commercial use.

Stannah Stairlifts Inc. tries to ensure the accuracy of information found on this site, however, we provide no guarantee of the accuracy of any information provided. The information this site provides may contain inaccuracies, or typographical errors. If there is a discrepancy between the information found on this website and the information we file in our offices, the office information shall take precedence.

Please review the following terms of use (“Agreement”) that govern your use of our Website and services (the “Services”) offered on our Website in the U.S. and Canada, including participation in any public areas which may be provided by our Website. Please read the requirements of this Agreement carefully. You can access this Agreement at any time on our Website. Your use of and/or registration for any Services will constitute your agreement to comply with the terms of this Agreement. If you cannot agree to and comply with this Agreement and its requirements, please do not use the Services and exit our Website.

Stannah Stairlift Inc. (“Stannah”) reserves the right, at any time and without prior notice, to modify, alter or update this Agreement. The date of the most recent revision will appear on this page. Continued access to the Website and use of the Services by you will constitute your acceptance of any changes or revisions to the Agreement. If you are or become a registered customer of Stannah through our Website, we may attempt to notify you by email of material changes to our Agreement using the most current email address you have provided to us. Stannah also reserves the right to post, from time to time, additional rules of usage that apply to specific parts of our Website, which may be posted in the relevant parts of our Website, and will be clearly identified. Your continued use of our Website constitutes your agreement to comply with these additional rules.

Your failure to follow the requirements of this Agreement may result in suspension or termination of your access to the Services, without notice, in addition to Stannah’s other remedies. Stannah further reserves the right to terminate, without notice, any user’s access to or use of our Website for any reason.

Stannah reserves the right without notice, at any time and for any reason, to terminate our Website or any portion thereof or any products or Services offered through our Website.

Our Website is expressly owned and operated by Stannah. Unless otherwise noted, the design and content features on our Website, including information and other materials, illustrations, product layout and design, icons, navigational buttons, images, artwork, graphics, photography, text, data, audio sound, software and the like, as well as the selection, assembly and arrangement thereof (the “Site Information”), are owned by Stannah or its affiliates or are licensed from third party service providers by Stannah. The Website, as a whole and in part, are protected by copyright, trademark, service mark, trade name, and other intellectual property and other proprietary rights, and all other applicable rights are reserved.

Site Information is provided “as is” with all faults. You use the Site Information, as authorized herein, at your own risk. Site Information may contain errors, omissions, or typographical errors or may be out of date. Our Website may change, delete or update any Site Information at any time and without prior notice.

You may view and use the Site Information only for obtaining information about Stannah, its operations and products and for other contemplated purposes. Except as set forth in this Agreement, our Website does not grant to you any right to use, reproduce, copy, modify, transfer, display, publish, sell, license, create derivative works, publicly perform, or distribute by any means, method or process any Site Information. Your right to use of the Website and the Services is personal to you – you are responsible for all use of the Website and the Services by you and by those you allow to use, or provide access to, the Website and the Services. You agree to use the Website and the Services only for lawful purposes and you acknowledge that your failure to do so may subject you to civil and criminal liability.

Our Website is for the use of individuals and businesses interested in information about Stannah, Stannah operations and its products and may not be used in connection with other commercial endeavors. You agree not to make unauthorized use of Site Information by publication, re-transmission, distribution, performance, caching, or otherwise, except as permitted by law or as expressly permitted in writing by this Agreement or Stannah. Illegal and/or unauthorized uses of the Website, including for the purpose of sending unsolicited email and unauthorized framing of or linking to the Website, will be investigated and appropriate legal action will be taken, including without limitation, civil, criminal and injunctive redress.

The Website and the Services are not intended for users under the age of 18. To register for any Services offered on our Website, you must be 18 years of age or older. If you are a minor under the age of 18, you may only use our Website in conjunction with your parents or guardians. Stannah does not knowingly collect personally identifiable information from users under the age of 13. Children under 13 should not send any information about themselves to Stannah. If a child under 13 submits information through any part of our Website, and Stannah becomes aware that the person submitting the information is a child, we will attempt to delete this information as soon as possible.

You may visit our Website without registering, but if you wish to use any special features offered on our Website, you may need to provide us with certain information, including your name, address, phone number and email address. If you become a registered user with us for warranty, service or other purposes, we may assist you in creating a user id and a password to protect your account information.

You acknowledge that Stannah has not reviewed and does not endorse the content of third party sites linked to and from our Website and is not responsible for the content or actions of these other sites. Our Website may contain links to sites that display Stannah branding and/or Stannah’s logo but which are maintained by our affiliates or third parties. Such Website may be identified in that they do not display our URLs, for example, “Stannah.com”,. Your linking through our Website to such other sites is at your own risk.

Stannah respects the intellectual property of others, and we ask our users to do the same. Stannah may, in appropriate circumstances and at its discretion, terminate the access of users and account holders who infringe the copyright rights of others. If you believe that your work has been copied and is accessible on our Website in a way that constitutes copyright infringement, or that our Website contain links or other references to another online location that contains material or activity that infringes your copyright rights, you may notify Stannah in writing by providing the information required by the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act, 17 USC Section 512, to Stannah’s address set forth below, to the attention of “Stannah Copyright Agent.”

You agree to indemnify Stannah and its affiliates, its officers and directors, employees, agents, representatives and third party service providers, and to defend and hold each of them harmless, from any and all claims and liabilities (including attorneys fees) which may arise from your unauthorized use of the Services or Site Information obtained through our Website, or from your breach of this Agreement.

You acknowledge that you are using the website and the services at your own risk. The website, the site information and the services are provided “as is,” and to the full extent permitted by applicable law, stannah, its affiliates and its third party service providers hereby expressly disclaim any and all warranties, express and implied, including, without limitation, any warranties of accuracy, completeness or reliability, title, noninfringement, merchantability or fitness for a particular purpose, or any other warranty, condition, guarantee or representation, whether oral, in writing or in electronic form. Stannah, its affiliates, and its third party service providers do not represent or warrant that access to the website and the services will be uninterrupted or that there will be no failures, errors or omissions, or loss or security breach of transmitted information, or that no viruses will be transmitted through access to or use of the website.

Stannah, its affiliates and its third party service providers shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages arising out of this agreement, the provision of services hereunder, the sale or purchase of any products selected or ordered through the website, your access to or inability to access the website or their services, including for viruses alleged to have been obtained from the services, your use of or reliance on the services, the site information or materials available through third party sites linked to the website, regardless of the type of claim or the nature of the cause of action, even if advised of the possibility of such damages. Some states do not allow the exclusion of implied warranties or the limitation or exclusion of liability for incidental or consequential damages, so the above exclusions or limitations may not apply to you. You may also have other rights that vary from state to state.

You hereby agree to release stannah, its affiliates and third-party service providers, and each of their respective directors, officers, employees, and agents from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed (“claims”), arising out of or in any way connected with your use of the website and the services. If you are a california resident, you waive california civil code section 1542, which states, in part: “a general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor”.

We maintain physical, electronic, and procedural safeguards and personnel policies that are designed to guard our Website, our systems and our customers’ personal information. For example, for the security of your online visit to our Website, we may make use of firewall barriers, encryption techniques and/or authentication procedures. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, Stannah cannot ensure or warrant the security of any Content you transmit to us, and you do so at your own risk. In the event of a breach of the confidentiality or security of your sensitive personal information, if you are a registered user, we will notify you as necessary so you can take appropriate protective steps. Unless you indicate otherwise, we may notify you under such circumstances using your most current email address on record with us.

When you visit our Website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We may communicate with you by email or by posting notices on our Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. We may also mail informational materials about Stannah products to the physical address you provided to us.

Stannah makes no representation that the Site Information, the Services or products offered through our Website are appropriate, available or legal in any particular location. Those who choose to access the Site Information, the Services and products offered through our Website do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. You agree that this Agreement, for all purposes, shall be governed and construed in accordance with the laws of the Commonwealth of Massachusetts and any action based on or alleging a breach of this Agreement must be brought in a state or federal court located in Boston, Massachusetts. In addition, both parties agree to submit to the exclusive personal jurisdiction and venue of such courts.

Our Website is hosted in the United States and is intended for users located in the United States. If you are a non-U.S. user of our Website, by visiting our Website and using the Services, you agree to comply with all laws, including federal and state U.S. laws governing the Website, the Services, and online conduct. You further agree to comply with all applicable laws regarding the transmission of data exported from the United States or the country in which you reside.

If you need other assistance please contact Stannah customer service by email at inquiries@stannah.com , by phone at 1-800-877-8247 or by writing to Stannah Stairlifts Inc., Attn. Office Manager, 20 Liberty Way, Suite A, Franklin, MA 02038 USA.

Stannah, www.stannah.com,  are trademarks of Stannah Stairlifts Inc. Stannah Stairlifts Inc. is a member of the Stannah Group of companies, which is primarily owned and controlled by a British family. Other featured words or symbols, used to identify the source of merchandise or services, may be the trademarks of their respective owners.