Complaints procedure

We are committed to providing excellent customer service to all our customers.

If something goes wrong or you are unhappy with the service you’ve experienced, please tell us. This gives us the opportunity to put matters right for you and to improve our service in the future for all our customers.

You can complain by phone, in writing or by email

Telephone: 01264 364311 

Email: customer.care@stannah.co.uk

Write to: Customer Service Department, Stannah, Watt Close, East Portway, Andover, Hampshire. SP10 3SD

For Maintenance, repair and servicing

Locate your local branch using the Service Branch Finder

Our complaints leaflet explains our service standards and what you can expect from us