Homelift and stairlift service contracts
Homelift and stairlift service contracts
Relax with a Stannah stairlift or home lift maintenance contract, protecting your pocket from expensive repairs and keeping your lift in perfect working order
Ongoing stairlift and home lift maintenance services - regardless of type of lift
We have a range of service contracts to cover lift and stairlift maintenance and repair services, regardless of age, make or model.
As part of any contract, your local service branch will ensure one of our fully qualified stairlift engineers provides regular service visits to maintain your lift. Plus, with our 24-hour emergency support, we’ll be on hand to help fix any problems your lift may develop.
It doesn’t matter what make or model your lift is or even how old it is; we have a service contract that's perfect for you.
How can we help?
Discuss an existing service contract or request a new service contract.
No stress, we can help!
Contact us directly
Find your nearest service branch by entering your postcode in the field below.
We are delighted to receive such positive feedback from our customers.
Our homelift and stairlift service contract options
Our packages keep you ready for the unexpected, from the essentials to our most complete cover. Our Stannah stairlift service contract costs as little as 50p per day.
5-star comprehensive service cover
for Stannah products*
from £416 per year
What’s included:
- Planned preventative maintenance visits
- Local branch on hand to deal with any product or service queries
- Access to 24-hr UK-based emergency support outside of branch hours
- Priority response times for contract customers
- Most call-outs included with emergency call-out response typically less than 4hrs
- Any replacement parts and labour required due to normal wear and tear
- Any follow-up repair visits
What’s not included:
- Callouts or parts due to a non-mechanical or non-electrical operation fault**
3-star basic service cover
for all makes and models
from £190 per year
What’s included:
- Planned preventative maintenance visits
- Local branch on hand to deal with any product or service queries
- Access to 24-hr UK-based emergency support outside of branch hours
- Priority response times for contract customers
- Reduced callout fee (charged separately) with emergency call-out response typically less than 4hrs
- Reduced rates for other work not covered
What’s not included:
- All callouts are charged separately
- Any replacement parts and labour required (quoted separately)
* For Stannah stairlifts and homelifts installed less than 5 years ago and in good condition (please note we reserve the right to withdraw this offer)
** Please see our terms and conditions for complete details
If you feel a stairlift servicing cost isn’t right, you can request a one-off service for an equipment check-up. To learn more about this service, please send a service enquiry to your Stannah Service Branch.
Getting a Stannah service contract means:
Having an annual service plan saves time, money and worry
We know how important our customers value being able to be independent in their own homes. Taking out a service contract allows you to budget for ongoing repair costs and get quick response times if you have an issue. Giving you complete peace of mind.
Complete preventative maintenance to help to keep your product running smoothly
Like a vehicle, stairlifts and home lifts need maintenance to keep them running smoothly for years to come, so you should have your lift serviced every 12 months.
We believe in thoroughly checking your equipment. Instead of a quick visual service inspection, we thoroughly check over, adjusting and lubricating if needed to help prevent problems and breakdowns. Our engineers can also identify worn or faulty parts and replace them before problems occur.
Wherever you are, we can help
Stannah is one of the UK's leading stairlift companies; with a local branch network and hundreds of experienced service engineers, we provide complete coverage across the UK. So we can cover you with a service contract regardless of where you live.
We also understand it's always nice to see a friendly face, especially for our elderly or vulnerable customers. So whichever service contract you choose, we'll always try to ensure the same engineer where possible.
If you need us, we can reach you quickly
With local branches, an extensive network of engineers, plus 24-hour UK-based emergency support, we are on hand to assist. Particularly in the unlikely event of a product breakdown. We'll always try to fix your product over the phone first. However, we'll typically be there in less than 4 hours if you require an emergency callout. If your issue is not an emergency, we will arrange for a Stannah engineer to visit when convenient for you.
You can trust our expertise, no matter the make or model
We have been a part of the lift industry for over 150 years. Our engineers are fully qualified and have years of experience maintaining, repairing and servicing stairlifts and homelifts, not just Stannah products. With nearly 100,000 lifts on our service portfolio – you can rest assured that you are in safe hands. As well as helping homeowners, we also help Local Authorities, providing stairlift maintenance to portfolios across their constituency.
Product support
Explore useful product information from operating manuals to useful hints and tips.
Repairs & services
Our fully qualified engineers have years of experience maintaining, repairing and servicing stairlifts and homelifts.
Stairlift troubleshooting tips
Our fully qualified engineers have years of experience maintaining, repairing and servicing stairlifts and homelifts.
Have a question?
How do I know if my stairlift is covered under a warranty or service contract?
If your stairlift or homelift was installed by Stannah or your stairlift has servicing covered either privately or by a local authority, we’ll be able to advise if you have cover by providing your postcode and address details to your local service branch.
What happens when I ring with an issue with my stairlift or homelift?
We’ll always try to fix your product over the phone first. If we cannot resolve the issue, we’ll advise that a callout is required and arrange for an engineer to attend. If there is a charge for a callout, we’ll advise what these are and when the payment needs to be made.
How quickly can you get to me if I want a callout?
With local branches, plus 24-hour UK-based emergency support, we are on hand to assist, particularly in the event of a product breakdown.
If you require an emergency call-out and you have a warranty or service contract with us, we’ll typically be there in less than four hours. If we don’t look after your stairlift under one of our service contracts, we'll try to get an engineer to you as soon as possible. However, it may take two to three working days.
If your issue is not an emergency, we will arrange for a Stannah stairlift engineer to visit when convenient for you. On the day, an engineer will ring to advise a time and, on arrival, ask for some forms to be filled in to start work.
How can I identify a genuine Stannah engineer?
Stannah engineers will always carry identification with them, verifying that they are genuine. They will also arrive in Stannah workwear and a branded vehicle.
How do I know which service contract is right for me?
Our service contracts give peace of mind and a range of options. 5-star cover includes all servicing, callouts and repair costs, whereas 3-star provides only servicing costs, preferential rates and response times. Full T&Cs can be found here.
Do I have to take out a service contract?
Not at all. However, since many of our clients depend on our product to move between floors, we are aware that many of them value the coverage that a warranty or service contract offers.
How do I take care of my stairlift or homelift?
Always keep your stairlift turned on so the batteries remain charged and a regular cleaning helps to ensure the rail stays clear of dust and debris. You can find more helpful tips in our aftercare section.
Who do I contact if I have an issue with my stairlift or homelift?
For any installed product it’s best to speak to your local Stannah service branch if you experiencing an issue, but we’d always recommend trying on troubleshooting and product support sections first.
Am I eligible to get a VAT discount on a Stannah service contract or on any repair and maintenance services?
If you are a disabled person or suffer from a chronic illness then you may be eligible for 0% VAT on our maintenance and repair services. You can find out more about eligibility and a form for you to provide us with here.
