The stairlift buying process
With a Stannah stairlift, you'll discover again
- The freedom of being able to use your entire home again
- Popping upstairs to pick items up will no longer be an issue
- You have more energy to do the things you enjoy most
It’s not just what we sell that we take great care of, how we sell, deliver and service is just as important to us – and you. From the moment you contact us, we will do everything we can to make sure your experience at every step of your purchase lives up to the Stannah name.
On the first call, we will ask you a few questions about your staircase and yourself. That will help us understand your needs and the kind of stairlift that best fit your needs. We understand that everyone’s stairs are a little different but don’t worry - our stairlifts fit both straight staircases and curved.
If you need more information or would like a quote we’ll arrange for one of our sales consultants to come and visit you in your home so they can give you advice specific to you and your home.
Check out the three easy steps to get your own Stannah stairlift.
1. Assessment
1. Firstly, our consultants will talk to you to understand your individual needs as everyone’s stairs are a little different.
2. Next, they will measure your staircase. That will help them determine what type of rail is needed and if any preparatory work is required at the bottom or top of the stairs - such as installing an extra power point or removing furniture/radiators.
3. Then you can customise your stairlift. We have a wide range of upholstery fabrics and finishes, swivel seats and extra features you can choose from to match your style.
2. Quote and order
1. Once our consultant has all the information, they will provide you with an accurate no-obligation stairlift quote. We will make sure that all necessary adjustments are included in your quotation, from any works needed to all any extra features added.
2. You can then decide in your own time, whether you would like to go ahead and order. The cost of a stairlift depends on the exact specifications of your home and the features you have selected. Just remember, the price we quote will be the price you pay, with no hidden extras.
3. Once you decide to order with us we’ll ask you for a deposit.
3. Production and installation
1. Your order is now in production, and we'll liaise with you to find a suitable date for the stairlift installation.
2. Please bear in mind that our stairlifts and rails are customised for your staircase. You can find out more information on installation timescales here.
3. On the installation day, our stairlift engineers will arrive at the agreed time. The installation usually takes up to two hours. There might be very little mess or disruption to your stairs as the stairlift is fitted to the steps and not the wall. Not to worry, as our engineers will clean after themselves, giving you peace of mind that your home will be left as tidy as they found it.
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Which stairlift is right for you?
Not all people are the same, not all homes are the same. That's why we have a wide range of stairlift options to suit you and your home.
Siena stairlift
Our most popular stairlift
Features
- Integrated safety sensors
- Child-lock
- Easy to use seatbelt
- Fold-away chair
- Powered footrest fold button (optional)
- Powered Easy-Turn (optional)
- 17 fabric options
- 6 footrest carpet options
Starla stairlift
Our most customisable stairlift
Features
- Integrated safety sensors
- Child-lock
- Easy to use seatbelt
- Fold-away chair
- Powered footrest fold button
- Powered Easy-Turn (optional)
- 32 fabric options
- 6 footrest carpet options
- 3 trim styles
- Ergonomically shaped seat
Sadler stairlift
Perfect for those with restricted movement
Features
- Integrated safety sensors
- Child-lock
- Easy to use seatbelt
- Fold-away arms and footrest
- Ideal for narrow stairs
- Tilted seat for easier entry and exit
Outdoor stairlift
Made to withstand the elements
Features
- Integrated safety sensors
- Keyswitch for security
- Seatbelt for extra safety
- Fold-away seat, arms and footrest
- Manual swivel seat
- Protective cover to keep it clean and dry
Why choose a Stannah stairlift?
Explore our extensive range of stairlift options. You can discover more about which stair lift is right for you and your home. Get tips on how to choose a stairlift or find out more about our installation process.
The best quality stairlifts
We can guarantee that our stairlifts are designed to the greatest safety standards and they are produced here in the UK.
Besides, we have over 150 years of British expertise.
Custom-fit for your home
Our extensive range of fabrics and finishes just can’t be beaten.
You can truly make your stairlift unique by selecting one of our many upholstery options or footrest carpets.
Excellent customer service
We're delighted to receive such positive feedback from our customers.
You can check our reviews on Trustpilot.
Warranty and aftercare
All our new stairlifts come with two years warranty with two free service visits (one per year).
With 11 service branches around the country and a 24/7 UK based emergency helpline, we’re here for you.
