Stannah 260 product support
Using your Stannah stairlift should be simple, but when yours gives you trouble, there are some simple steps to resolve common Stannah 260 stairlift fault codes

Stannah 260 troubleshooting
Your stairlift is making a beeping noise whilst not in use
Typically, this means the battery is not charging correctly. Before calling your local Stannah service branch, check the following:
- Check the wall switch is set to the on position
- Check to see if there is a power cut in your home
- Ensure the stairlift is at the very top or bottom of the stairs
If these steps do not stop the beeping, then it’s best to contact your local Stannah branch.
Your stairlift keeps stopping
If for any reason your stairlift keeps stopping, follow these steps and repeat until you reach the bottom of the stairs and can safely get off your chair:
- Turn the power key to the off position, then back on again
- Move and hold the control in the downward direction - after a few seconds, the stairlift will start
- Once safely down, call your local Stannah branch to explain the problem and request for a service engineer to attend
Your remote controls don't work
- If your remote calling controls stop working, then check the batteries. With average use, you can expect the batteries to last for about a year. It’s easy to check how much power the battery remote has at any time by pressing down on one of the arrow buttons, and the light around the buttons will tell you how much battery power there is. You will notice that the lights are on constantly when the battery is low, and no light shows if the batteries have no power.
- If you have a hinged rail fitted, the light on your remote calling control works slightly differently. A flashing green light on the remote means your batteries are running low, and no light means you have no power and need to replace the remote control batteries.
Refer to your user manual to find out how to change the batteries on your remote calling controls.
Your stairlift won't move
Firstly determine if the power light is on or off, then:
If the power light is off |
If the power light is on |
Check the master power switch is set |
Check the chair is swivelled back to its travelling position |
You will find it on the front of the chair and it should usually be left switched on |
Swivel levers fully pushed down(*260 Sofia Solus models only) |
Check the power key is inserted and turned to the on postion |
No obstruction to the safety edges |
The green power light on the armrest will tell you if the key is in the on postion |
Hinged rail fully lowered (if installed) |
You can refer to your user manual for more specific guidance.
None of the above
If the above hasn't helped then you can refer to your specific user manual for more information.