Stannah 320 product support

Typically, this Stannah 320 fault code means the battery is not charging correctly. Before calling your local Stannah service branch, check the following:

• Check the wall switch is set to the on position.
• Check to see if there is a power cut in your home.
• Ensure the stairlift is at the very top or bottom of the stairs.

If these steps do not stop the beeping, it’s best to contact your local Stannah branch.

If for any reason your stairlift keeps stopping, follow these steps and repeat until you reach the bottom of the stairs and can safely get off your chair:

• Turn the power key to the off position, then back on again.
• Move and hold the control in the downward direction - after a few seconds, the stairlift will start.
• Once safely down, call your local Stannah branch to explain the problem and request for a service engineer to attend.

If your remote calling controls stop working, then check the batteries. With average use, you can expect the batteries to last for about a year. It's easy to check how much power the battery remote has at any time by pressing down on one of the arrow buttons, and the light around the buttons will tell you how much battery power there is. You will notice that the lights are on constantly when the battery is low, and no light shows if the batteries have no power.

Refer to your user manual to find out how to change the batteries on your remote calling controls.

Firstly determine if the power light is on or off, then:

If the above hasn't helped then you can refer to your specific user manual for more information.