Stannah 600 product support

• Check the wall switch.
• If the wall switch is off, ensure this and the master power switch are on. Both switches should always be left on to ensure the batteries charge correctly.
• If the wall switch is on, then check there has been no power cut. If there's no power cut and the switch is on, it could be a possible battery charging fault. Please get in touch with your local service branch to arrange a callout.

If your stairlift is not working, please contact your local service branch.

• The safety edges on your stairlift are there to stop the stairlift if they come into contact with any obstacle.
• First, check if something is obstructing the footrest or carriage. If yes, with the stairlift still on and you seated on it, try to move it in the opposite direction you were initially travelling. This should now allow you to remove the obstruction. Once removed, you can continue going up or down the stairs.
• Do try to keep the stairlift path clear. Most stairlifts are fitted with safety devices that stop the machine should it encounter an obstruction. However, small items can get stuck, so always attempt to keep track free from clutter or debris.

• The power key enables you to use the stairlift. Before the stairlift works, the key must be inserted and turned to the on position. Depending on your chair, the keyhole is in a different position - please refer to the user manual for more specific guidance.
• Check the power key is inserted into the keyhole correctly and fully pushed in. With the key inserted, ensure the on/off switch is in the 'on' position and the light on the switch will come on.
• If this doesn't resolve the issue, please get in touch with your local branch.

• This stairlift error is around the arms and seat not fully lowering; please refer to your stairlift user manual for instructions on unfolding your chair.
• Check your stairlift seat and arms are fully lowered, and try to use the stairlift again.
• If this doesn't resolve the issue, please get in touch with your local branch.

If you have an immobiliser seatbelt, your stairlift will not start until you have put your seatbelt on. If you have an immobiliser seatbelt fitted, then check you are wearing your seatbelt, and it is clicked fully into place. The stairlift should now work.

• There are swivel levers on the stairlift to help you safely get on or off the stairlift at the top of the stairs; please check you have swivelled your stairlift seat fully back to its travelling position.
• You can refer to the relevant stairlift user manual for instructions on how to swivel your stairlift model’s seat.

If your chair displays a Stannah stairlift 600 fault code 9 or F then contact your local service branch.

If the above hasn't helped then you can refer to your specific user manual for more information.