Safe and secure appointments
The safety of our customers and employees remains our number one concern. We will continue to take the utmost care to minimise the risk of COVID transmission
We have adapted our approach and processes to ensure that we can continue to carry our appointment visits and installation of stairlifts or homelifts, whilst protecting the wellbeing and safety of our customers and staff.
Enhanced safety protocols include:
- Abiding to social distancing guidelines
- Use of face masks
- Adopting strict infection control measures
- Use of hand sanitiser when entering and leaving your home
Before your appointment
We will ask you some key questions regarding COVID-19 to make sure it is safe for your appointment to take place. If you or anyone in your household has symptoms, we won’t be able to visit just now, but please contact us so that we can arrange an appointment for once those symptoms have cleared.
If you or anyone in your household are shielding, please let us know so that we can take extra precautions during our visit.
What to expect on the day of your appointment
- We will contact you to check if it is still OK for the appointment to go ahead
- When we arrive, we’ll show you our identification
- We will wear all necessary equipment e.g face masks
- We will use hand sanitiser to clean our hands thoroughly before entering your property
We ask that you
- Where practical, please open windows and doors before we arrive, and leave these open during our visit
- For added protection, you may wish to wear a mask
- It may be that we need to take measurements of you, we will only do this if it is absolutely necessary. Please be assured, we will wear the necessary protective equipment and will do this as quickly as possible to minimise any risk.
We will then leave your home and call you to discuss the quotation over the phone. Don’t worry, it’s no obligation, and we’ll give you the time you need to make your decision.
Your installation
It may be that some preparation work is required prior to your stairlift or homelift being installed. You will be contacted by one of our sub-contractors who will make the necessary arrangements for the work to be carried out. They will adhere to all government guidelines just as we would.
When it’s time for your stairlift or homelift to be fitted our installers will;
- Wear a face mask
- Clean the product surfaces, and any areas that he may have touched with anti-bacterial wipes
- Demonstrate the use of the product from a safe distance
